Contact Us
We provide comprehensive customer support for all gaming-related inquiries in New Zealand. Our dedicated team ensures prompt assistance through multiple communication channels, maintaining compliance with NZ gaming regulations and industry standards.
Available Support Channels
Our customer service operates through several convenient contact methods designed to address your specific needs efficiently. Choose the most suitable option based on your inquiry type and urgency level.
- Live online chat available 24/7 for immediate assistance with account issues, technical problems, and general gaming questions
- Email support at [email protected] for detailed inquiries, document submissions, and non-urgent matters with response within 24 hours
- Phone support at +64 9 555 0123 during business hours (9 AM – 6 PM NZST) for complex issues requiring direct conversation
Support Department Guidelines
Before contacting us, please prepare your account information and detailed description of your inquiry to expedite resolution time.
- Account verification may be required for security purposes during support interactions
- All communications are recorded and monitored for quality assurance and regulatory compliance